How can we help you?
At our office, we believe that understanding and education can make a huge difference in the lives of our patients. Patients who learn about their dental health and take steps to be proactive have better outcomes. We will take every opportunity to discuss your dental health with you, and we will always provide information so that you can make the health decisions that are right for you.
If you ever have a question about the care you receive at our office or a dental treatment or procedure, don't hesitate to ask. You can always give us a call or contact us using our convenient online form. We've compiled a selection of the questions we are most commonly asked. Feel free to take a look. If your question isn't answered here or you need more information, let us know so we can help.
Other
Financing with CareCredit allows approved patients to start their treatment without a down payment/initial fee and allows them to extend their payment plan longer than the proposed treatment time. Financing your dental care with CareCredit is OAC and finance charges do apply for work done in our office. Their payment plans for dental treatment do not allow for partial payment and require financing of the full treatment fee. To find out more click on the CareCredit logo.
Financial Arrangements
At Jeff C. Robertson, DDS, our goal is to maximize your insurance benefits and make any remaining balance easily affordable. If you have any questions regarding your insurance benefits, please don't hesitate to call our office at (714) 838-7272 to review your concerns.
Our fees are based on the quality of the materials we use and our experience in performing your needed treatment. To facilitate our goals, we have developed the following financial options:
A 5% accounting adjustment is allowed when fees in excess of $300 are paid in full by cash or check on the day that treatment is presented or in advance of scheduling the appointment.
Payment Options
Major credit cards, such as Visa, MasterCard, Discover and American Express, are accepted in our office.
You may finance your dental treatment through a company utilized by our office. We will supply the forms and secure approval for you.
We offer financing through CareCredit.
Senior Citizens:
A 10% courtesy allowance is given for senior citizens. (No combining of discounts). If you would like to review our financial arrangement options in advance of treatment, please call (714) 838-7272.
Dr. Robertson is the only general dentist in the office although we do have a periodontist that comes in twice a month to work as a team with Dr. Robertson. 
What having a periodontist does for you
This provides an excellent advantage to all of our patients. Allowing the two doctors to coordinate care and provide the most effective treatment for the patient.
Itchy gums or irritation? Contact your Irvine Dentist
If you have itchy gums with added irritation and bleeding our team will need to take a look and make sure your oral health is not at risk. To learn more about gum disease by clicking the link. Or call us today!
The causes of tooth pain are as unique as our patients. When you experience tooth pain, we encourage you to call immediately. Postponing your call can mean more discomfort, a worsened condition, and even tooth loss.
Tooth pain is an indication that something is seriously wrong with your oral health. When you call our office with a dental emergency, we will ask questions to help us prepare for your visit. Where is your pain located? Did you break a tooth? Is your tooth sensitive to temperature?
Your Dental Emergency Appointment
Once you arrive in our office, we will take a radiograph of the affected area. This will allow us to determine the cause of your tooth pain. Some of the most common causes are:
- Infection (root canal)
- Fractures
- Cracked tooth
- Deep decay
- Gum problems
- Bite problems
- Broken restorations
- Lost restorations
When we take an x-ray, it helps us to identify the cause of your discomfort so we can treat it properly. At your emergency exam, we will take the steps necessary to make you comfortable. If you require additional treatment, we may need to set up another appointment.
If you are a patient of record experiencing dental pain, call us right away. Our helpful team will do everything they can to restore your health and comfort.
Your out-of-pocket expense is determined by the insurance plan your employer has purchased for you. Each plan contains different waivers purchased by your employer and is never a guarantee of benefits. If necessary, we send a pre-determination to your insurance to get a close estimate of what your out-of-pocket expense will be.
Insurances Accepted
To see what insurances we accept please visit our financial information page. Here you can find a list of insurances we take, as well as forms of payment accepted here and financing options for your treatment! Call our office today if you have any further questions or would like a breakdown of your coverage.
We never want our patients to experience pain. That is why we recommend routine exams and professional dental cleanings. When we have the opportunity to see you on a regular basis, it allows us to stop most dental conditions before they cause discomfort.
If you experience gum or tooth pain, you should call us right away. We will ask you a series of questions to determine how to best handle your dental emergency. We will ask questions about when the pain started, what you were doing if it is worse when exposed to hot or cold, if you lost a dental restoration, as well as a series of questions to help us prepare for your appointment.
Scheduling Your Appointment
Chances are if you are in pain during business hours, we will try to see you on the same day. If we talk to you after hours, we will get you in as soon as we can and suggest ways to help you manage your pain until we can arrange for an emergency exam.
Tooth pain is an indication that something is wrong. Do not postpone your call because tooth pain rarely resolves on its own. We will diagnose and treat the cause of your pain, restoring your dental health. Call Irvine Dental and be seen by Dr. Jeffrey C. Robertson, DDS for your tooth pain.
When it comes to insurance, we are a Delta Premier Provider and a CIGNA DNSP Provider (Cigna Dental Network Savings Program).
We are considered an out-of-network provider for most other plans but if you have a PPO plan we can take your insurance. Being an in-network provider for every insurance limits the type of treatment and quality of care we can provide for our patients.
When patients come to our office, they receive the time and attention required to achieve and maintain a healthy mouth. Our hygienists have a full hour with our patients at each hygiene appointment. We use high-quality materials, great dental labs, and Dr. Robertson provides high quality, meticulous dentistry.
Making Payments
Most dental plans provide the same yearly maximum amount and percentage of coverage in or out of network. The difference is the fee schedule. Our fees are reasonable and customary for our area and are approved by Delta Dental. It is the old saying you get what you pay for.
If you have questions about your specific insurance coverage, we can help! Give us a call and we can answer those questions for you or visit our financial page here.